ZUZS Refund Policy

This policy outlines how ZUZS handles refund and reversal requests in line with TPPP/PSP regulations and AML compliance standards.

1. Eligibility for Refunds

• A transaction failed due to a ZUZS system error.
• There is proof of duplicate payment.
• A reversal is requested within 7 business days and is justifiable.

Refunds will not be issued for:

• Approved and successfully executed transactions.
• Third-party delays or errors beyond ZUZS's control.
• Transactions blocked by AML or regulatory alerts.

2. AML Checks

• Refunds are subject to compliance screening.
• If suspicious activity is detected, the transaction may be withheld pending further investigation or reported to relevant authorities.

3. Requesting a Refund

Please email: office@zuzs.co.za

Include:

• Reference number
• Date and time of transaction
• Reason for refund

4. Processing Time

• Requests are reviewed within 3 business days.
• Eligible refunds are processed within 5–10 business days after approval.

5. Refund Method

Refunds are made to the original payment method, unless otherwise agreed upon in writing and subject to verification.